And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,315 candid photos and videos of Royalton Riviera Cancun Resort & … I did hear good things though about the teppanyaki tables but you would have to line up that day at 8 in order to get a seating and because of the size of our group it was almost next to impossible.Opa was a 50/50 split with our group. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Others had a seafood dish that they didn't like. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Maria at the from desk was fantastic. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … It is according if you Presidential suite has Diamond Club service. It was absolutely stunning. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. Occupancy Limits: 3 adults, 3 children, 4 total. Hair dryer works better than mine at home and with long hair that is huge to me. Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Summary: We are sure futures travelers will find it pretty useful.Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Difficult when travelling with tired children. Continuously improving our performance in all areas is our main task. This suite offers a choice of Ocean View, Swim-out river pool, or an Ocean View Terrace with an oversized Jacuzzi. Took my own shampoo, conditioner and body wash but ended up using theirs, it was nice. Diamond Club™ Guests Complimentary access to the Level 18 Rooftop Cabana Lounge pool area and national drinks menu included. We had reserved an ocean view luxury suite with terrace jacuzzi. Effective from 12/24/20. Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Diamond Club pools and beach area. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a la carte restaurants can have long waits. The resort itself is absolutely stunning. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Returning Visitor - Yes All of our 840 luxurious rooms and suites offer: You can be certain that all your comments will be taken into consideration. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Taxes and fees that are shown are estimates only. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury regardsFrancisco JorgeGeneral Director, We stayed at the Hideaway adults-only side and had an amazing vacation.The resort is beautiful and the staff is great. Mini fridge, large TV (with English TV shows and movies) The double sink with vanity and light up mirror was so nice I might have to remodel my own at home.WiFi was every where, including the beach! Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Luxury Regards Francisco Jorge General Director, Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico. Also organizing chairs. If you get an even number room your swim out will have SUN! Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). Al-la-Carte, we visited Italian, Japanese, Tex Mex, and Steakhouse - All were very good and most should not be disappointed. We didn't have to much trouble with servers unless you where sitting outside then at times you were forgotten about but all in all it was always a good experience. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. While looking from the long driveway at the resort it looked like a beautiful oasis and it didn't disappoint when we got closer. We checked in at the Diamond Club lounge, and was very quick and easy. We hope to have the pleasure of seeing you again soon. The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. We loved Hunter (truffle Mac and cheese - yummy) and the Japanese restaurant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. Also they were able to provide everything that we required, including a small maintenance issue with a fuse blowing in the room was resolved quickly. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. The rooms (and bathrooms) are extremely comfortable and the pools and grounds are lovely. Now here are the details if you want the longer version: After check in they want to...We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. -- Thank you Trip Advisor Reviewers --Room:We were very happy with the amenities, and the layout. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. jorgef576, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. For those thinking about booking - do not hesitate! Super friendly. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Ask Dominic L about Royalton Riviera Cancun Resort & Spa, Ask Marina M about Royalton Riviera Cancun Resort & Spa. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Accommodations. As for the timeshare breakfast - we passed. or make everyone wait? Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. We are thinking about hosting our wedding there - just emailed them this week. They had the opportunity and the means to make it right, to make me feel valued and not one of the masses and beyond a smile they didn't take it. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. Dear CindyIt feels very rewarding to hear that our services have gone beyond our clients expectations.We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.Looking forward to welcoming you back pretty soon.Luxury RegardsFrancisco JorgeGeneral Manager, Pros.-Rooms- You will not be able to beat these beautiful rooms. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Every morning I saw a cleaning crew from my window, grooming the sand and picking up any garbage. I can tell you a million things about how amazing it is but honestly the pictures say much more. Incredibly beautiful. What a wonderful place! We would go back to this resort and we would recommend it to others. Bedding: 1 king bed and sofa bed. We spent our mornings on the beach and afternoons at the pool. Nothing was available unless we wanted to upgrade for $250/night with a $50 discount. The 2 rooms together are a 2 bedroom suite. Every staff member that we encountered were extremely polite and very friendly (kudos to Victor at the pool beside the splash pool for his great service also)! We went to breakfast every morning and we were always greeted with a smile from our favorite server's Josue and Armando. They make up for the in service and food. This left us wondering what we paid extra for if we could have done the same. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. lots of options for kids, my 2 year old popped the button off his pants. We requested a king size bed but at first received double, we requested to be close the to the kids area but were on the other side of the resort, we requested to be at a higher floor as we heard the view was much better, but we were put on the second floor, when you looked out our window you looked at the pool area and restaurant there was no ocean in sight. Always a smile on his face and again new my order. Max Occupancy: 4 Adults, or 2 Adults + 2 Children . This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. We did not have issues with it but did notice some older guest did.It was hard to leave for home. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. Buffet is available for breakfast, just don't like hearing slowed coldplay music with dimmed blue lights everywhere when I'm waking up. On windy days seaweed would wash up. After check in they want to invite you to a breakfast meeting (time share). In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. I think the most we waited was about 30 minutes (not a problem for us we just had a drink at the bar). There is a main area of restaurants beneath the main lobby behind the main show pool. I would not want a room on the mangrove side. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. It is so beautiful. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town. It is a pleasure to read your comments regarding our service and facilities. Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. Opened pretty much all the time. We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.Hoping to welcome you once again at Hideaway at Royalton.Luxury regardsFrancisco JorgeGeneral Director. Stay at this 4.5-star luxury property in Puerto Morelos. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. Slippers and robes hang in the closet. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Gigantic selection, and even at 10pm for dinner the food was great. Arrival- We had to wait close to 5 hours for our room to be ready after our arrival. Diamond Club pools and beach area. Food was amazing at the buffet, many cook to order stations! Stay at this 4-star beach property in Cancun. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. After sitting on the beach then the pool I was happy to have a shaded swim out. Sure it just opened and sure they are sill working on it, it did not bother us! I will say that our server at Hunter had great customer service skills we were waiting on our food which is what set him back. We checked in at the Diamond Club lounge, and was very quick and easy. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Prices are subject to change. All Royalton Guests have complimentary access to the Level 18 Rooftop Cabana Lounge pool area with soft drinks included. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) I have not been to a resort and received service that good by wait staff. Even though we had a group of 11 talking to her at the same time she did not get flustered or inpatient with us. 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