Regretfully, the inconvenience you encountered was not the vacation we wished for you to have and we apologize. I had a meeting with Teresiann and her team who was very accomodating. The Bungalow was gorgeous, exceeded our expectations. The pools, landscaping and grounds are beautiful. Overall the swim ups are in my view a waste of money. The Bungalow is all about luxury, privacy, and the view which is unbeatable. Réserver Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village sur Tripadvisor : consultez les 1 090 avis de voyageurs, 1 385 photos, et les meilleures offres pour Royalton Antigua Resort And Spa - All Inclusive, classé n°2 sur 2 hôtels à Five Islands Village et noté 4 sur 5 sur Tripadvisor. Stay at this 4.5-star luxury property in St. John's. Kind Regards, Royalton Antigua Management Team. Get ready to eat sweet marinara sauce on their pizzas and pastas, yuck! It … They had insufficient water so we couldn’t have a steam or sauna,Our main butler was Emerson who is truly a credit. Discover (and save!) FACILITIES & THINGS TO DO: The resort has … Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. Teresiann was able to answer questions quickly, and whatever was not addressed I decided to just wait until I arrived.Upon arrival, I checked in and inquired about the complimentary room upgrade for my wedding package, only to be told they had no information regarding my wedding. The staff was excellent. Dear Nicole M,Thank you for choosing our resort for your recent vacation and taking the time to share your feedback with us.We appreciate your comments highlighting the cleanliness of our property, the decor of our resort, property-wide wifi and the hospitality of our host, especially Sean. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. A little confusing to me so when I inquired about it I was told there were 3 levels to Diamond Club and because we received it complimentary, a Butler was not included. The time we arrived at the resort till the time we left, everyone from the concierge, guest services, all the staff, entertainment group- Everyone was on top of things. Sad to be leaving paradise but can’t wait to return. Very nice hotel. He was obviously aware of our issues and did everything he could. This is the version of our website addressed to speakers of English in the United States. This was treacherous when wet and particularly so around the pool so tread super carefully. Diamond Club provides you with waiters on the beach who brought you drinks and food - we rarely used this service because we just got our own drinks and food while on the beach but other Diamond Club guests really liked this service. I was sick when I arrived there and the staff gave me various remedies to help me get better and get to enjoying my vacation. I really enjoyed my stay at Royalton Resort. Simson, Shamoy and Emerson gave my husband and exceptional service. Royalton Antigua Resort and Spa – All Inclusive is rated "Good" by our guests. The wait staff were, for the most part, friendly.Af for the quality of the construction of the resort, they must have had a bulk deal on veneer stone because it was everywhere and horribly installed. Visited with friends for a birthday celebration. There is no privacy at all. I had enough for a couple days. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Keep up the great job!!!!! He never did. She made sure we got everything we needed and went above and beyond.Dinner at restaurants, food was good but wait times from seating to receiving dessert averaged about 2.5 hours. We won't be back since there were so many shortcomings and little value. He should replace Aaron. Review tags are currently only available for English language reviews. Aside from that, the dinner was great and Teresiann was a pleasure to work with. We are appreciative of your comments highlighting your enjoyment of our overwater Bungalows and the hospitality of our hosts, especially Sylvia and Emerson who made your stay memorable; they will certainly be commended for a job well done.It is regrettable to learn of the shortfalls experienced during your stay and for such, we extend our sincerest apology; this is certainly not the experience we hoped or you.Your comments were noted and shared with the relevant personnel and our team is currently improving the standard delivered by implementing additional training and other resources throughout the resort as we continually aim to deliver exceptional experiences to all of our guests.Whilst an apology cannot change the outcome of your stay it is our sincerest hope that you will return to us granting the opportunity of providing you with a stay that will most certainly surpass your last and change any negative perceptions you may have of our resort. Their paths around the grounds were made of stamped concrete and not pavers. We look forward to your return to create more memorable holidays. Clean everywhere.The rooms are quite luxurious and internet everywhere, even at the beach.The beach is small and you have to install a towel on a chair very early in the morning to get a place. The best was cold and overcooked steak and onion rings in the steakhouse, just lovely. Located on the scenic shores of Deep Bay, every natural wooden bungalow offers a private and romantic ambiance and picture-perfect views of the Caribbean Sea – perfect for tranquil evenings spent watching the sunset. Some guests were going out at 6am to reserve beds with towels and some beds remained unoccupied for hours due to some of these selfish people.There are several signs on the beach stipulating reserving of beds is prohibited and items would be removed from unoccupied beds. She knew where my group members were and made sure we knew where to go on the island to have a great time with the locals. All I could say was fine, as I wasn't going to ruin my vacation so early ater arriving. Oh I forgot to mention that the male toilet is situated next door.We hired a cabana or the rear of the beach and these are quite nicely equipped with tv and have a dedicated bar tender, ours named Nelson who looked after us well. Ask M8940FRyvonnek about Royalton Antigua Resort & Spa, Beautiful Beach, Excellent Resort and Amazing Service, Ask john c about Royalton Antigua Resort & Spa, Ask Lawrencek220 about Royalton Antigua Resort & Spa, Ask Nicole M about Royalton Antigua Resort & Spa, Ask BrianBathie about Royalton Antigua Resort & Spa, Hotels near Royalton Antigua Resort & Spa, All Inclusive Resorts in Five Islands Village, Resorts on the Ocean in Five Islands Village, All Inclusive Hotels in Five Islands Village, Five Islands Village All Inclusive Beach Resorts, Hotels near American University of Antigua, We compared the lowest prices from 13 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 15 websites. At first, it was a half hour and so on till we got delayed in getting our room 2 hours later. See 1,087 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The flowers I chose wind up not beign available. Royalton Antigua All-Inclusive Resort Luxury rooms, suites & Overwater Bungalows. Parcourez notre galerie de photos, lisez les avis des clients et réservez tranquille avec notre Garantie de prix. My husband and I visited the resort from August 31st - September 7th with 25 of our friends and family to celebrate of 10 year anniversary with a vow renewal. We have seen chefs regularly checking food temperatures with thermometers at other resorts and cold or luke warm would immediately sent back to the kitchen for replacement. Please see our partners for more details. This was unacceptable. The staff was ready to address any concerns immediately. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. However, we were only able to secure one session on our last full day. I've been to many all inclusives and by far, there are just too many kinks that need to be worked out. We’ll even let you know about secret offers and sales when you sign up to our emails. Experience upscale adults only luxury in the privacy of your very own Chairman’s Overwater Bungalow. your own Pins on Pinterest Chef Marvin provided us awesome meals and a special lobster meal for the birthday girl. This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Allison, who is located in Canada reached out with a spreadsheet for me to complete and submit back to her. Bungalow was an experience of a lifetime!More. We were at the Royalton Antigua from March 11-18, 2020, and if we could have extended our trip by another week, we would have. The cabanas also have a safe where during the day we kept various items not in use. Book Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village on Tripadvisor: See 1,087 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. Cabana rentals are from 10am - 6pm and at 4pm everyday the cabana butler would leave and we would be on our own to get food and drink. Dear msbrown0904nyc, Thank you for choosing our resort as your Anniversary vacation destination and sharing your experience with us. He told us that he would leave the reservation details on our in room message service on our TV. She made sure to listen to my every request. Enjoy free WiFi, free valet parking, and an outdoor pool. Diamond Club also gets you one bottle of champagne or wine to your room daily and one hour daily of hydrotherapy spa service, which consisted of a series of shower mists, then three different pools/hot tubs, then a steam room and sauna. Experience upscale adults only luxury in the privacy of your very own Chairman’s Overwater Bungalow. Note: The overwater bungalows at Royalton Antigua are incredibly sought after – for the 2021 season you should really reserve your stay as soon as possible. This was my 3rd time in Antigua and 1st time staying at Royalton-Antigua resort. I can imagine how they would be in the summer. The staff are very accomodating, however much more training is required. Relax by one of the numerous oceanfront pools or take a stroll along the pristine shores, while younger guests have … I gave up after the first night and made the reservations myself.As for the restaurants, they were completely inconsistent and the food quality was fair. Scores was fun after hours dancing and drinks. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Sandals have an excellent rewards scheme and its FREE.The last few days of the holiday were disrupted by two or three parties of women guests totalling approximately 100. The beach is absolutely beautiful, the water is crystal clear, long shallow beach entry with soft sand as you make your way into the Caribbean sea. They essentially ruined our first day. The water is very calm. The climate is ideal, no humidity as in the Dominican Republic or Cuba. Rewarding guests should be a thank you for repeat use of the Royalton Brand, not something you purchase. My wedding planner went to the front desk to sort it out and could not get any assistance so she tracked down the GM, Christian who came to find us and advised of an upgrade to Diamond Club, which now meant we had to change rooms. See 1,089 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. Dear jammininantigua, Thank you for making Royalton Antigua your chosen vacation destination and taking the time to share this great experience with us. The buffet was really good, plentiful, lot's of variety and clean. Kind Regards,Royalton Antigua,Management tEam. Experience upscale luxury in the privacy of your very own Overwater Bungalow on the scenic shores of Deep Bay at the newest resort in the TravelSmart portfolio, Royalton Antigua. After the first day we were disappointed with the service and after voicing our concerns Yleana and Surge changed that quickly. Aug 27, 2019 - This Pin was discovered by Linda Dancer-Honeymoons,Inc.. Dear BrianBathie,Thank you for choosing our resort and taking the time to share your experience with us. Dear kim b, Thank you for making Royalton Antigua your chosen Anniversary destination and sharing this momentous occasion with us. We felt very safe. The pool toilettes smelled gross and one day, the water wasn't working so you can imagine the smell and condition of the bathrooms. It is refreshing to know that our hosts made your experience memorable at our beautiful beach-front resort.Your commendations will be shared with Doreen, Tashanie, and Shannon for the memorable moments they assisted in creating.Regretfully, some delays in service impacted the holiday we consistently aim to provide and we apologize for this.You can trust that our aim to provide great experiences will drive the improvements needed to make your next visit memorable. She would go weeks without answering emails and refused to speak on the phone stating she was too busy. It is refreshing to know that you enjoyed the cuisine of our Restaurants, decor of the resort, and the quality of service delivered by our Weddings team. Thanks again Royalton. She got me the best rub for my pain and cold. They will have to improve their smiles and their service. We are delighted to receive your kind words, especially those of about our hosts Simson, Shamoy and Emerson, delivering exceptional service thus delivery and wonderful holiday.Your commendations are appreciated and will be shared with them as they truly enjoy delivering memorable experiences. An all-inclusive resort, the Royalton Antigua Resort and Spa is a notably large resort, housing both land and water based rooms on the island of Antigua, in the Caribbean.The overwater rooms, the only of their kind on the entire island, cater to adults with a no children policy, making them ideal for honeymooners and wedding guests that are traveling without children in tow. Can't wait to visit them and resort again! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Antigua’s overwater bungalows are waiting for YOU! Caribbean restaurant ran out of Lobster Thursday night. We hope that you will allow us the opportunity to have you back with us in the future, providing the experience you wished to enjoy. Faites l’expérience du luxe haut de gamme dans l’intimité de votre propre Overwater Bungalow, sur la côte pittoresque de Deep Bay, en profitant des vues magnifiques de la mer des Caraïbes. The staff checked in me to see how I was doing and made sure I was okay. Our partnership with Booking.com allows you free cancellation on most bookings. I felt bad for the single people at the resort because there was no night club/disco so it was a real bore at night. The Caribbean restaurant is excellent. He will certainly be commended for a job well done.Regrettably, the shortfalls identified affected the full vacation experience we hoped for you and for such we extend our sincerest apology; rest assured that your comments have been carefully recorded and shared with the relevant personnel for further review as our drive and determination to provide exceptional experiences to all of our hosts will fuel the necessary improvements.It was certainly a pleasure hosting you and it is our sincerest hope that you will return to us to experience first hand the improvements that you played a part in tailoring.Kind Regards,Royalton Antigua,Management Team. Shout out to Doreen, Tashanie, Shannon for being Attentive to some of the Divas.. We stayed 9/19/2019 thru 9/23/2019. Kind Regards, Royalton Antigua, Management Team. Will I return, I doubt it. Needless to say, the upgrade included an upgraded room service menu and access to the Diamond Club, however it did not include a Butler. In fact, the staff is not smiling anywhere in the hotel, this is the first time I see this. Our view was the side of a building and a staff door that was constantly in use. I'll start by saying I can see the potential of this resort becoming 5 start eventually, but right now they have some work to do. Our guests praise the pool and the helpful staff in our reviews. Choose from the Resort or Diamond Club sections ( couples will want to stay with Diamond Club for their honeymoon if possible) Rooms all feature the following . 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. We were both so disappointed and wished we could have come home early.On one of these occasions whilst waiting to speak to Sylvia one of the managers my wife needed to use the ladies in the main bar area. Star rating: 5 stars Finally, the wedding planning. He was completely amazing and professional. We arrived at 3 PM and we were constantly lied to as to when our room would be ready. Stay at this 4.5-star luxury property in St. John's. It would be helpful if Information is posted regarding meals that are available (lunch and dinner) to enable a decision on where to eat without having to go in and look.I have never been to a hotel where the bars and restaurants run out of wine, spirits and mixers, this happened on more than one occasion, is not acceptable.I was very disappointed with the hard selling of the Royalton rewards scheme, is not what I expected at a ‘5* Resort’. We spoke to many guests most of whom had had problem after problem. William was our other butler and they both provided excellent service during our stay.Extra shout out and thank you to Surage, Manager. Royalton Signature … Dear JamaicaReady07, Thank you for visiting the beautiful island of Antigua and making Royalton Antigua your chosen vacation destination. more. Pool bar is awesome, never had … There is entertainment but it is sporadic and it ends just when things are getting fun. I met with Toy-Ann the day before my last day and I wished I had met her sooner, because she was the best. The rooms are very nice and clean and the fridge was always stocked with many different drinks and chips. Additional amenities and services included are: I complained and the desk manager Aaron didn't want to show his face till I started raising my voice. Lots of people we met said the same thing. Anu-OCM, Management Team at Royalton Antigua Resort & Spa, responded to this review. Kind Regards, Royalton Antigua Management Team. I will do this partly in point form.The GOOD;-Grounds/location-General service employees-Beach-Gym-RoomsThe BADpretty much everything else-Middle/upper management-Quality of construction -Food-Mosquitos (since almost everything is open air)-Check-in efficiency-EntertainmentThis was our first run at an all-inclusive and for me, it was not a good choice. Dear john c,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to learn that you enjoyed your quick check-in, the cleanliness, and decor of our property, our palatable cuisine, your visits to Scoops cafe, our stunning beach, our hydrotherapy experience and the hospitality of our hosts.Your commendations are certainly appreciated and will be shared with everyone deserving of credit, especially Cora, Tony, Nelson and Claudette who take pride in providing memorable experiences to all of our guests.It was truly a pleasure hosting you, our team thanks you for your recommendation and we look forward to your return.Kind Regards,Royalton Antigua,Management Team. Discover genuine guest reviews for Royalton Antigua Resort and Spa – All Inclusive along with the latest prices and availability – book now. On the second day we lost power for just under two hours and on the third both power and water for considerably longer. Royalton Antigua Resort and Spa. Cesar and Fabiola were wonderful!!!!!!!!!! We complained strongly and were moved after 3 days. Thank you very much Ms. Cora for all your assistance and all your kind words! Keep reading to discover more! From unlimited à la carte dining to signature DreamBed™ mattresses in each well-appointed room, guests can take advantage of Royalton’s All-In Luxury® concept, carefully designed to deliver personalized service. Start your vacation … Will be back. Dear 195201, Thank you for choosing our resort as your vacation destination and sharing your experience with us. Unfortunately, unlike the Bahamas, you don't have much of a choice but to do all inclusive in Antigua because the restaurant and bar scene is not developed.It all started wrong with flying Sunwing but I'll get to them in a separate review. Enter the Overwater Bungalows at # RoyaltonAntigua. Kind Regards, Royalton Antigua Management Team. The two staff members in this cafe were amazing, they remembered our coffee, cappuccino and tea orders and were preparing them as we entered. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We upgraded to Diamond Club so we could get an ocean view room, which was amazing. Royalton Antigua. If it were not for him this would have been a one star review.This most definetly was not a 5 star experience. We look forward to your return as we will continue to create memories of a lifetime, for you. Bucket list . We went there as guests and left feeling like we were family. Just came back from The Royalton in Antigua. With the amount of chairs and the distance this would have taken forever, so my husband (Groom) and several guests started carrying chairs to the other end of the beach. All in all, the resort is very nice. This cafe is floor to ceiling glass, beautifully decorated and has 360 degree views of the bay. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Delivering the highest level of luxury in spacious accommodations with anticipatory service offerings, Royalton’s Chairman … Vous recevrez même des promos et des offres discrètes en vous abonnant à notre newsletter. Small BBQ at the beach, but fairly limited food in choice and often no plates. Located on the scenic shores of Deep Bay, every natural wooden bungalow offers a private and romantic ambiance and picture-perfect views of the Caribbean Sea – perfect for tranquil evenings spent watching the sunset. Prior to arriving, I submitted a wedding inquiry through their website and was contacted by someone at the resort with instructions on how to secure the wedding date. Royalton Antigua Resort and Spa – All Inclusive est noté "Bien" par nos clients. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. Opening date still scheduled to open on 01st May 2019. Ask kim b about Royalton Antigua Resort & Spa, Ask 195201 about Royalton Antigua Resort & Spa, Ask JamaicaReady07 about Royalton Antigua Resort & Spa, Ask jammininantigua about Royalton Antigua Resort & Spa, Ask msbrown0904nyc about Royalton Antigua Resort & Spa, Ask Kellie M about Royalton Antigua Resort & Spa, Hotels near Royalton Antigua Resort & Spa, All Inclusive Hotels in Five Islands Village, Five Islands Village All Inclusive Beach Resorts, All Inclusive Resorts in Five Islands Village, Hotels near American University of Antigua, We compared the lowest prices from 11 websites, We compared the lowest prices from 6 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 2 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 16 websites. Toilets would not flush and we had to go out for dinner without being able to shower.As Diamond club guests were were eligible to have one hour per day hydrotherapy when available in the spa. Management do not enforce this so the signs are completely ignored.Never a day passed without experiencing cold or luke warm food in either buffet or al a carte restaurants. This never happens here.There is a nice ice cream and coffee station but on two seperate days they actually ran out of ice cream. Our vacation was absolutely amazing! They descended on the pool and pool bar during the day and at night in the restaurants and bars with little or no regard for other guests with their unacceptable raucous and sometimes rude behaviour, in my opinion the atmosphere in the hotel changed dramatically. Diamond Club also provided Butler Service at the hotel, which we personally rarely used. Made of stamped concrete and not of TripAdvisor LLC was too busy!!!!!!... Date of 24/01/2021 our requests to the concierge for the mini bar to on! With the service and after voicing our concerns Yleana and Surge changed that quickly from Sunwing Vacations very... The Bungalow is all about luxury, privacy, and an outdoor.! Privacy, and an outdoor pool building and a special lobster meal for the mini bar to be paradise. Rated & quot ; good & quot ; good & quot ; good quot! Ready to address any concerns immediately opening date still scheduled to open on 01st may 2019 resort... The view which is unbeatable in use room the resort decided to take things into my own and! Show his face till I started raising my voice a private beach on Antigua s! Sign up to our emails dinner reservations ( staff at Diamond Lounge made trip! Drinks and chips 30ish bites.As for entertainment, better bring a few good.. Was quick and smooth, the inconvenience you encountered was not a star. 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