However, they said I would have to pay 15% of my total order if I cancelled it.They said this was just part of their policy even though I was only cancelling because they couldn't ship my order even though on their website it said that it was in stock.Also, as the items were preowned, it says on their website that you can request a photo of the item upon purchase. no single item I ordered was a fake/replica or broken-Packs always are in immaculate condition when I get them-nice Pointsytem to save some money for the next purchasenegativ:-The prices are a bit higher then on other sites-in germany I have to get my packages always from the customs office (+high customs fees) but I think thats normal since they send it from japan, nevertheless expensive.-long Waiting but its fine since they send it from japan to Germany.So the negatives are self-explanatory.Its a bit expensive but they are worth my trust and that is the most important point in my opinion. 615. Reasonable price and wide range of items. The item was dispatched very quickly, arrived in my country within the stipulated time-frame and it was very well packed right down to the actual item's box so that it wouldn't budge or be crushed during transport. Share your collections, post news, and ask questions about the hobby. I am positively amazed and will surely come back to your store. I would highly recommend using Solarise Solar. i understand things can't ship they way they used to (not the problem i'm dealing with), and so many others will be sending emails in, but i was getting too tired of waiting and waiting for emails and being ignored in them so i wanted to cancel and refund my order. My daughter placed and order with them. Excellent service and happy with my purchase! i can't be the only person this has happened to, but i trusted the site after looking at the reviews and now i wish i never did. I was a bit apprehensive and had a few doubts at first after reading several mixed reviews, plus whether it would arrive in time despite the current pandemic and potential customs delays. the figure bought is now costing me £65+ when it's bought for only £25 which feels like a rip-off. As a UK resident, there were no customs or import tax, which is greatly appreciated.Given the circumstances, I am willing to give Solaris Japan a third chance. :DThe figurine was very well-packaged and is in such beautiful condition. After a few back and forth emails regarding the matter, they were still unwilling to remove the unwarranted fee. full review The Solaris Japan website is generally simple and easy to use as a result of clear navigational tools. Even if your first order was highly disappointing, we would be happy to still be able to prove the quality of our service to you in the future. MW10 is rare in the classified section because it was a Japan only release, unlike the SE Solaris which was released worldwide. Fantastic store I've ordered games from solaris Japan twice over the past few years and the service is excellent! Besides that, there are other merchandise (for example: books, music, etc.) US Buyers Beware! I have been asking for 4 cancelations on preorder items I no longer want. Solaris japan really has an amazing stock compared to other stores and having second hand figures with lower prices on a lot of figures is a cherry on top of it. Their website also says that if we wish to return the figure we need to do so within 7 days of receipt, but we do not know if this is what we should be doing until we hear from Solaris. Hacker group uses Solaris zero-day to breach corporate networks. Overall, I had a great experience. I've ordered from them a few times and I HIGHLY recommend them, you WILL be left in great hands, you can take my word for it.-----------------------------PROS:Customer service is incredible! Thanks to Solaris Japan for this figure, for the perfect packaging of the same that allowed it to arrive intact as well as its box, despite the damage suffered by the external packaging. Online. All the information you may want to know is easily found on the site.Lastly, you will NEVER get a bootleg from this company, they guarantee the authenticity of course.CONS:There is none, Except if you want to preorder something they only accept full payment upfront. How do they even conduct their business? The box had no damage at all and was wrapped nicely. Can't ask for anything more. Solaria Nishitetsu Hotel Kyoto Premier is located in the city of Kyoto, along with Kamogawa river. Beyond to help you me they are extremely friendly, personal and reply QUICK best on! 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